Qb838 is fully committed to protecting the privacy and data security of every member using our platform. This Privacy Policy clearly explains how we collect, use, store and protect your information – with nothing hidden.
Have a question about your privacy?
Check our FAQqb838 Privacy Commitment: We have never and will never sell, rent or disclose your personal data to any third party for marketing purposes. Your privacy is our priority.
This Privacy Policy is issued by qb838 and applies to all users who access or use our online gaming platform at qb838.app. This document explains our practices regarding the collection, use, storage, and protection of your personal data.
Qb838 values the privacy of every member. As a trusted platform in Malaysia, we ensure every aspect of data processing complies with stringent international standards. We believe transparency is the foundation of the trust between us and every member who joins the qb838 community.
This Privacy Policy should be read together with Terms and Conditions qb838 which constitutes the entire agreement between you and our platform. By using the qb838 platform, you agree to the terms of this Privacy Policy.
Qb838 collects various categories of personal data depending on how you interact with our platform. Below is a full breakdown of the types of data collected and their purposes:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identity card number | Account registration, KYC process |
| Contact Data | Email address, phone number, mailing address | Account registration, profile updates |
| Financial Data | Bank name, account number (partial), transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically collected when accessing the platform |
| Usage Data | Game records, betting history, session duration, preferences | Automatically collected during gaming activity |
| Communication Data | Support chat records, feedback and complaints | Interactions with the support team |
Qb838 does not directly store your credit or debit card information. All payments are handled by licensed payment processors that comply with PCI DSS security standards.
The personal data we collect is used solely for legitimate and necessary purposes to operate the qb838 platform efficiently and securely. We do not use your data for purposes beyond the scope stated below:
If qb838 wishes to use your data for direct marketing purposes, we will obtain your explicit consent beforehand, and you may withdraw that consent at any time.
Qb838 does not sell, rent or disclose your personal data to third parties except in the situations outlined below, and all third parties who receive your data are bound by strict confidentiality obligations:
All third parties we work with have undergone thorough security assessments. They are only permitted to process your data for the stated purposes and are not allowed to use it for any other purpose.
Qb838 continuously invests in the latest security infrastructure to ensure all members' personal data is always protected against unauthorised access, data breaches or any cyber threats.
Qb838 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and safeguard your account security. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the qb838 platform.
In certain situations, your personal data may be transferred to and processed in countries other than Malaysia, particularly in relation to the cloud infrastructure and international service providers we use.
Qb838 ensures that any international data transfers are carried out with adequate safeguards, including:
As a qb838 member, you have certain rights regarding your personal data that we fully respect. Below are the rights you hold and how to exercise them:
Request a copy of the personal data we hold about you at any time
Request correction of inaccurate or incomplete data in your records
Request deletion of your data subject to applicable legal obligations
Object to the processing of your data for specific purposes such as direct marketing
Receive your data in a structured format for transfer to another provider
Request restriction of data processing while a dispute or review is in progress
To exercise any of the above rights, contact the qb838 Privacy team through our customer support channels. Requests will be processed within 30 days of receipt.
Qb838 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
Once the designated retention period expires, your data will be securely deleted or permanently anonymised using industry-standard methods.
The qb838 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered on the qb838 platform are urged to contact our support team immediately.
Qb838 employs age verification measures during the registration and KYC process. We take seriously our responsibility to ensure the platform is only used by eligible adults.
If you have any questions, concerns or complaints about how qb838 handles your personal data, our Privacy team is ready to assist you through the following channels:
Qb838 has an appointed Data Protection Officer (DPO) dedicated to overseeing privacy compliance and handling member enquiries regarding their personal data.
Qb838 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. You will be notified of any material changes at least 14 days before they take effect.
Notice of changes will be delivered via:
Continued use of the qb838 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
We don't just comply with the law – we genuinely care about the safety and privacy of every qb838 member
All data transmitted through the qb838 platform is protected with 256-bit SSL encryption – the same technology used by banking institutions and governments worldwide. Your data cannot be read by anyone while in transit.
Qb838 firmly upholds the principle that your personal data is not a commodity to be sold. We have never and will never sell, rent or disclose your personal information to advertisers or third-party data brokers.
You have the full right to access, correct, delete, or transfer your personal data. The qb838 Privacy Team is always ready to help you exercise these rights easily and without unnecessary obstacles.
Qb838's data security infrastructure is regularly audited by accredited independent cybersecurity firms. Audit findings are used to continuously strengthen our protection systems for your peace of mind.
The qb838 Privacy Policy is built on internationally recognised data protection standards. We ensure every aspect of data processing complies with strict regulations to provide you with maximum protection.
Qb838 has a dedicated Data Protection Officer (DPO) and privacy team to handle enquiries and complaints. Every privacy issue is taken seriously and resolved within the stipulated timeframe with full transparency.